Before you start
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- Be the owner, or have a role with Manage billing
- The card you want to use from now on
- The failed-payment email, if you have it — its button leads to the same page
Spot the notice
A red strip reads Payment failed. and "Update your card to avoid losing access to your plan." Billing & plans shows a Payment failed chip. The addresses in the Billing row of Settings → Notifications are also emailed — otherwise the owner and anyone with Manage billing.
screenshot · Billing page with the red Payment failed strip and Update card button · 1440 × 900
Pins 1 and 2 are on the same screen.
Update your card
Select Update card on the strip or on Current plan. It opens the secure billing portal: change the card, then return. Our payment provider retries automatically over the next few days. Once an invoice is paid, the strip and the chip clear by themselves.
Know what is paused meanwhile
Your plan and its features keep working, and so does the AI on your plan's own credits and any prepaid credit packs. These wait until the card works:
- Pay-as-you-go past your plan's credits
- Buying seats, numbers or website chats (giving some back still works)
- Changing plan
If it can't be fixed
If the payment still can't be taken when the retries run out, the plan ends. The AI stops replying on every channel, and your website chat and WhatsApp number are switched off. Your card stays live, its contact form keeps saving leads and wallet passes keep working. Nothing is deleted: choose a plan and everything picks up where it left off.
The 7-day free trial ends the same way. Billing & plans shows Trial ended, a strip reads "Your trial has ended." and Choose plan opens the plans.
screenshot · Billing page after a trial ends, with the Choose plan strip · 1440 × 900
If it doesn't work
| What you see | What to do |
|---|---|
| "Couldn't open the billing portal. Please try again." | Wait a moment and select Update card again. |
| "The billing portal is temporarily unavailable. Please try again shortly or contact support." | Try again later; the strip stays until a payment succeeds. |
| "No active subscription to manage. Subscribe to a plan first." | There is no plan to pay for. Choose one on Change plan. |
| "Billing needs “Manage billing”. Ask the business owner to add it to your role." | Ask the owner to update the card, or to add that permission. |
Next
- Your plan and your bill — change plan, invoices, cancelling
- Your 7-day free trial — what the trial includes
- Notifications: email and this device — who gets billing emails